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Casinos Score FAQ — Your Questions Answered

Get quick answers here about registration, login, deposits, withdrawals, bonuses, and betting. If you can't find what you need, reach out to our live support.

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Select the type of question you have from the categories below

Account & Registration

Answers to questions about account registration, verification, password changes, and profile updates.

Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, and bank transfer, including processing times.

Bonuses & Promotions

Terms and conditions for welcome bonuses, cashback, free bets, and promotional offers.

Sports Betting

Questions about betting rules, understanding odds, live betting, and cashout.

Security & Privacy

Questions about account security, two-factor authentication, and personal data protection.

Mobile App

Questions about downloading, installing, updating, and troubleshooting the Android and iOS apps.

FAQ

Account & Registration

You must be at least 18 years old to open an account on Casinos Score. Age is verified at registration, and identity documents may be requested later. Accounts belonging to minors are closed immediately.

No. Under Casinos Score's policy, each person is allowed only one account. Attempting to create multiple accounts may result in all accounts being suspended and balances forfeited.

Your account won't be fully active until your email is verified — you won't be able to deposit or withdraw. After registering, check your inbox and click the verification link. If you don't see the email, check your spam folder or request a new one.

You can update your phone number, address, and preferred language from Account Settings. To change your name or date of birth, you'll need to contact support with a valid ID — as this information is tied to account verification.

To permanently close your account, send an email to our support team. Make sure to withdraw your balance before closing. If you need a temporary break, a self-exclusion option is available under account settings as part of our responsible gaming tools.
Deposits & Withdrawals

Payment methods currently available on Casinos Score:
  • BKash (Personal & Merchant)
  • Nagad
  • Rocket
  • Bank Transfer (Selected Banks)
You'll be notified by email whenever a new payment method is added.

The minimum deposit on Casinos Score is ৳500 BDT. For mobile banking (bKash/Nagad), maximum deposit limits follow the payment provider's own rules. For bank transfers, the minimum is ৳1,000 BDT.

Withdrawals via mobile banking (bKash, Nagad) are typically processed within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. Your first withdrawal may take slightly longer due to identity verification.

Wait 15 minutes first, then refresh the page. If the balance still hasn't appeared, contact support with your transaction ID and a screenshot. Most issues are resolved within 1–2 hours.

Casinos Score does not charge any withdrawal fees. However, your payment provider (bKash, Nagad, or your bank) may apply their standard transaction fees. Check the relevant provider's terms for details.
Bonuses & Promotions

The welcome bonus is automatically applied to your first deposit after opening a new account. Make sure to select the bonus option at the time of deposit to claim it. Full terms and conditions On the Promotions Page here.

To withdraw bonus funds, you need to wager a specified amount — this is known as the wagering requirement. The requirement varies for each bonus. The exact terms for any bonus are clearly stated on the Promotions page or in the offer details.

Enter the code in the "Voucher Code" field during deposit and apply it. Make sure to use the voucher before it expires. For more details about vouchers, Voucher Page here.

You can generally only have one active bonus at a time. Once the wagering requirement for the current bonus is met, you can activate the next one. Some special promotions may allow multiple bonuses simultaneously — check the terms and conditions for each offer separately.
Sports Betting

Sports currently available for betting on Casinos Score:
  • Cricket (International & Domestic Leagues)
  • Football (World Cup, Premier League, Champions League)
  • Kabaddi (Pro Kabaddi League)
  • Tennis, Basketball, Volleyball
  • E-Sports (DOTA 2, CS:GO, LOL)

Yes, live betting is available on Casinos Score. You can place bets at real-time odds even after a match has started. Use live scores and stats to make informed decisions. To learn more about live betting, Sports Betting Find out more on the page.

Once a bet is confirmed, it generally cannot be cancelled. However, some events offer a cashout option — this lets you settle part or all of your bet at the current odds before the match ends. If cashout is available, you'll see the option on your bet slip.

If a match is cancelled or postponed, your stake will be fully refunded. For accumulator bets, the cancelled match is removed and winnings are calculated based on the remaining selections.
Security & Privacy

Yes. Casinos Score uses SSL/TLS encryption to keep all data secure. Your personal information is never sold or shared with third parties. To learn more, visit our Privacy Policy read more.

Go to Account Settings → Security → Two-Step Verification and enable it. Add your mobile number and verify with an OTP. From then on, you'll receive an OTP on your phone each time you log in.

Change your password immediately and log out of all active sessions from your account settings. Then contact our support team. Enabling 2FA can help prevent unauthorized logins in the future.
Mobile App

Our Download Page Download the Android APK file from our site. iOS users can also find installation instructions on the same page. If you can't find us on the Google Play Store or Apple App Store, you can download the app directly from our website.

To install a third-party APK on Android, you'll need to enable the "Install from unknown sources" option. Go to Settings → Security → allow app installation from unknown sources. You can turn this off again after installation.

When a new update is available, you'll get a notification automatically when you open the app. Tap the notification to update directly, or Download Page Download the latest version from

Start by fully closing the app and reopening it. If that doesn't work, clear the app cache (Settings → Apps → Casinos Score → Clear Cache). If the issue persists, uninstall and reinstall the app. If you're still having trouble, contact support.

Live Support

If you can't find your answer in the FAQ, our support team is always ready to help.

  • Live Chat
    24/7 Instant Support
  • Email Support
    support@casinosscore.net

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Support Hours

  • Live Chat 24/7
  • Email 1–4 Hours
  • Payment Issues 1–2 hours
  • Account Verification 1 business day

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